Field Technology Director/CTO at Cresta, an AI contact center platform. Acts as technical executive interface for strategic customers, translating business challenges into AI/ML solutions and influencing product roadmap based on field insights.
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
About the Role:
The Field Technology Director/ CTO – Strategic Industries role at Cresta is a senior technical leadership position that serves as the bridge between our customers and field sales teams. It is both strategic and customer-facing, focused on aligning Cresta’s technology strategy with customer needs and market trends. This role also provides critical feedback to Cresta’s Engineering and Product organizations to inform roadmap and feature prioritization.
As a trusted advisor and strategic partner, the Field CTO helps customers understand, adopt, and maximize value from Cresta’s technology solutions. The role blends deep technical expertise with strong communication and business acumen to drive technology adoption, influence product direction, and build long-term customer relationships.
If you enjoy leading strategic engagements, developing technology strategies for SaaS solutions, and influencing executive stakeholders, this may be a great fit. This is an individual contributor role reporting to the Chief Customer Officer, with a dotted-line relationship to Sales leadership.
Responsibilities:
Customer & Field Engagement
Technology Evangelism
Product & Engineering Partnership
Strategic Leadership
Qualifications We Value:
Success Metrics:
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
Compensation at Cresta:
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
Compensation for this position includes a Base salary + Bonus + Equity.
**We are hiring for multiple levels for this role and title and compensation will depend upon experience.**
Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai