TL;DR
Technical Account Manager at Bridge, a stablecoin payments platform. Manage strategic customer relationships, drive technical onboarding and integration success, troubleshoot production issues, and translate customer needs into product feedback.
Who we are
About Bridge
We’re creating an entirely new payments platform, built with stablecoins, to simplify global money movement. Bridge enables faster, cheaper payments and borderless access to dollars via stablecoins. Through our APIs, businesses can send and receive funds across borders faster / cheaper vs. SWIFT and other fiat-only rails. Our virtual accounts enable international consumers and businesses to easily access, store and spend US dollars. Our payouts infrastructure enables platforms to disburse USD to anyone globally. We believe many trillions of dollars will move and settle through stablecoin payment rails. Bridge is pulling this future forward.
We have a small team of people who have previously built financial infrastructure at some of the world’s leading companies (Coinbase, Stripe, Square, Brex, Upstart, DoorDash, Airbnb) and each and every one of them chose Bridge because they fundamentally believe that stablecoins will be a critical piece of financial infrastructure that allows for the improvement of global money movement.
What you’ll do
As the founding Bridge TAM you will be responsible for the health, success, and technical enablement of a portfolio of strategic accounts. You’ll proactively identify opportunities for product adoption and operational improvements, own the end-to-end technical relationship, and coordinate across Product, Engineering, Support, and Operations to remove friction and deliver results. You’ll also be the key driver of the TAM program more broadly and define the go forward resourcing strategy.
Responsibilities
- Serve as the primary technical point of contact and trusted advisor for a set of strategic accounts; build long-term relationships with engineering, payments ops, and product stakeholders.
- Drive onboarding and integration success: lead technical onboarding plans, run integration reviews, and coordinate resources to meet timelines and launch goals.
- Lead complex technical troubleshooting and incident response for assigned accounts; own communications and remediation until resolution, collaborating with Support and Engineering when needed.
- Translate customer needs into product feedback and work with Product and Engineering to prioritize customer-impacting fixes and enhancements.
- Proactively identify opportunities to increase account value (new product usage, performance optimizations, risk/ops improvements) and drive adoption plans.
- Develop and maintain account-specific operational runbooks, escalation paths, and success metrics (uptime, latency, transaction throughput, settlement timelines).
- Provide consultative guidance on payments architecture, integration patterns, security, compliance-related workflows, and global settlement strategies using Bridge’s stablecoin rails.
- Deliver regular business and technical reviews with customers (quarterly reviews, post-mortems, roadmap previews) and drive action items to closure.
- Create and maintain customer-facing technical content, integration guides, sample code, and best-practice documentation to reduce friction and enable self-service.
- Lead cross-functional projects and process improvements that reduce operational friction, improve SLAs, and scale TAM coverage and effectiveness.
Who you are
Minimum requirements
- 5+ years experience in enterprise-level, client-facing technical roles (Technical Account Management, Solutions Engineering, Customer Success, or similar).
- Strong experience with RESTful APIs and the ability to explain API concepts, integration patterns, and troubleshooting steps to both technical and non-technical stakeholders.
- Proficiency with SQL for data exploration and diagnostics; comfortable writing and modifying queries to investigate customer issues and produce insights.
- Demonstrated technical troubleshooting skills and experience coordinating with engineering teams to resolve production incidents.
- Excellent stakeholder management and communication skills; experience influencing cross-functional teams and building trusted relationships with customer executives and engineers.
- Experience owning complex projects—managing timelines, dependencies, and deliverables across multiple teams.
- Ability to operate in a fast-moving startup environment and prioritize across reactive support and proactive account initiatives.
Preferred qualifications
- Background in payments, fintech, or blockchain/stablecoin systems.
- Experience with tools like Postman, webhooks, and common developer tooling; familiarity with languages or environments such as Python, Node.js, or cURL for troubleshooting integrations.
- Operations-minded: track record of identifying and eliminating process friction while building scalable processes.
- Strong product sense and comfort translating customer business objectives into technical implementations and product feedback.
- Experience producing customer-facing technical content (runbooks, integration examples, troubleshooting guides).
Why Bridge
- Opportunity to shape payments infrastructure using stablecoins and help customers scale globally.
- Collaborative, mission-driven team with deep experience in payments and infrastructure.
- Significant scope to influence product direction, customer outcomes, and the future of cross-border money movement.