Communications role at Stripe building brand and product messaging. Responsibilities span product communications, strategic campaigns, executive counsel, and media relations across payments and commerce products.
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
The Communications team builds and protects Stripe’s brand and influence across the world. And, sure, that’s what most comms teams do. But we do it with a small team of folks dedicated to creativity and rigor. We’re looking for unconstrained but strategic thinking, not smooth execution of a rote playbook. Design a microsite, launch a podcast. Get to know the products and our users well, and wield that knowledge wisely. Move from idea to execution quickly. Collaborate openly and egolessly. Along the way, provide strategic counsel to Stripe’s executives, help leaders across the company articulate Stripe’s views on fast-changing areas like agentic commerce and crypto, and write a keynote or two. You’ll have a remit with clear goals; how you go about advancing those goals will be up to you.
You'll make sure the world gets excited about many of the same things we do: great products and what they can enable for businesses. That'll mean different things at different times: creating a compelling demo, writing a memorable speech, prepping a banger podcast, whatever it takes. And “the world” will also mean different things at different times: a set of YC founders, or Fortune 500 executives, or AI-pilled developers, or VPs of monetization, or any number of other audiences.
In general, we've found that the most important skills you'll use a lot are excellent writing, obsessive attention to detail, first-principles thinking, creativity, and resourcefulness. And, of course, a keen curiosity both for the inner workings of Stripe’s most technical products and for how the broader economic landscape is shifting under everyone’s feet.
This year, we're hiring differently for some of our permanent roles. Rather than posting narrow job descriptions and screening for exact-fit experience, we want to find people of exceptional caliber and then shape the role to the person. Through the interview process, we’ll work with you to find the right remit for your skills and the right path for your development. We’ll discuss these explicitly and agree on your role together. Regardless of the responsibilities we agree on, we’ll make sure that you touch and lead a wide range of projects in your first few months at Stripe—real work, not training exercises. For folks newer to comms, it’ll be a chance to rapidly cut your teeth; for comms veterans, a chance to learn new skills and gleefully discard old dogma.
After that, we revisit responsibilities once a year, tied to annual planning. The goal is to have the best people working on the right things—and then to learn and grow together as things quickly evolve. Which, of course, they will.
Stripe's comms team is small, the surface area of what we work on is enormous, and the company is at the forefront of defining the next decade of global commerce. If the prospect of unconstrained but strategic thinking appeals to you, whatever your background, we hope you’ll join us.
As we explained above, the exact role and remit may look different depending on your skills, interests, and tenure at Stripe. But here’s a sample set of plausible responsibilities:
We're looking for someone who meets the minimum requirements to be considered for the role. We value experience, but that doesn’t necessarily mean traditional comms experience. In recent years, our hiring has been 50/50 split between top comms pros and people without any such background, including several former founders. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.