Senior AI Deployment Manager at Observe.AI leading enterprise-scale implementations of AI agents for customer experience. Owns strategic onboarding, use-case design, and multi-phase deployments across contact center environments.
About Us
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.
Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.
Why Join Us
Lead enterprise-scale transformation by helping customers operationalize AI at scale. This role offers the opportunity to shape implementation standards for high-performance delivery. We are seeking a Senior AI Deployment Manager to lead complex, enterprise-scale deployments of Observe.AI’s platform, driving strategic onboarding, advanced use-case design, and large-scale adoption. In this role, you will own high-impact implementation programs—facilitating executive-level design workshops, translating business strategy into scalable AI use cases, and leading sophisticated deployments that enable customers to operationalize AI across their contact center environments.
You will serve as a senior delivery leader, partnering with stakeholders from sales handoff through Customer Success transition, while working cross-functionally with Integrations, Product, Engineering, Sales, and Customer Success. As a core member of our implementation team, you will help define implementation standards, influence best practices, and shape how Observe.AI scales customer onboarding. This role operates at the intersection of AI innovation, enterprise transformation, and operational excellence, helping our customers adopt and scale Conversational AI to drive automation, efficiency, and exceptional customer experiences.
What You’ll Be Doing
What You'll Bring To The Role
Why You'll Love It Here
Salary Range
The base salary compensation range targeted for this full-time position is $128,000 - $152,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
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