Senior Supportability Product Specialist at Databricks driving product vision for support platforms. Analyzes customer support cases, develops automation tools, and improves product serviceability and support team efficiency.
CSQ426R116
Location: San Francisco or Mountain View
At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world’s best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers and customer-obsessed, we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started.
The Supportability and Support Platforms (SSP) team focuses on improving the overall support experience for Databricks customers. Our mission is to enhance product supportability and streamline support capabilities, ensuring efficient and high-quality issue resolution. We aim to minimize customer friction by proactively addressing common issues and empowering our support teams with the best tools and processes. We are also Customer Zero for Databricks and use our Data and AI platforms to define how Support should be done in the era of Big Data and Gen AI. You will play a crucial role in driving these initiatives, working closely with engineering, support, and data science teams to deliver impactful solutions.
As a Supportability Specialist, you will be responsible for driving the product vision and roadmap for improving supportability and support platforms. You will analyze customer support cases, identify key friction points, and develop strategies to enhance product serviceability. Your work will involve prioritizing feature requests, developing automation tools, and creating training materials to empower our support teams. You will also work on reducing customer pain points by improving product documentation, error messages, and self-service capabilities.
Pay Range Transparency
Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.