Senior Product Manager - Enterprise & User Management

We’re seeking a Senior Product Manager to drive our Enterprise and User Management agenda, scaling our ability to solve the needs of our enterprise customers around user management, permissions, and profiles, and provide a ‘raving fans’ experience in setting up and managing Gong's platform.

 You’ll own:

• The Enterprise Agenda: Taking full responsibility for our Enterprise, User Management and Permissions strategy.
• The Product Lifecycle: Driving the entire product planning and design process, from initial vision to a high-performing, scalable, and intuitive product.
• Cross-Functional Orchestration: Leading the collaboration with Design, Engineering and other teams to define workflows and make the critical tradeoff decisions that shape the final product.

You’ll solve:

• The "Requirement Puzzle": Working directly with customers and internal stakeholders to deeply understand and map complex needs into a clear, prioritized roadmap.
• The Scale vs. Simplicity Gap: Translating high-level enterprise requirements into a solid product that remains easy to use while performing at massive scale.
• Alignment Gaps: Acting as the bridge between technical constraints and user needs, ensuring all parties are aligned on the product’s functionality and benefits.

You’ll impact:

• Enterprise Growth: Strengthening Gong’s position in the enterprise market by delivering world-class user management, permissions and administrative tools.
• User Empowerment: Directly improving the day-to-day experience of our customers by providing seamless and efficient product workflows.
• Company Knowledge: Empowering internal teams and external partners with a deep understanding of our product’s value, driving adoption and success across the board.

How you’ll succeed:

• Have 5+ years  experience as a product manager, with a proven background in SaaS products .
• Passionate about creating and building new products.
• Experience working in established SaaS companies with significant operations that include Sales, Marketing, CS, Support, and internal tools.
• Someone who enjoys being responsible and having a sense of ownership over the created product.
• Someone with technical understanding, and ideally with experience building user management and permissions for enterprise customers. 
• Fluent or very proficient in English.
• Enjoy working as part of a high-performing team.
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What makes the Product Management department at Gong unique? 

Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions, and build products that create radical impact. We call this “Own. Solve. Impact.” 

Being a product manager at Gong is all about engaging with customers, understanding their needs, and building great products to address those needs. Our teams are empowered. Each product manager works closely with a product designer and an engineering team to drive forward an agenda or domain. The pod is responsible for working with customers, iterating towards a great solution, and driving it towards success. There are many amazingly talented product managers to work with, collaborate, learn from, and contribute from your own knowledge.

Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits.

If these considerations are important to you when choosing a work place, we'd love to see you with us.

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