Senior Fraud Operations Specialist at Robinhood reviewing fraud alerts and account activity. Investigates customer issues, documents findings, and communicates with customers to resolve fraud concerns while maintaining accuracy and service standards.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.
The Fraud Operations team focuses on resolving customer issues while reducing financial risk across our products. The team investigates and resolves fraud-related alerts, ensuring accurate and timely outcomes for customers. You will work closely with partners in Product, Engineering, Legal, Compliance, and Customer Experience to improve processes and maintain reliable operations. We are committed to building efficient systems and delivering a strong customer experience!
As a Senior Fraud Operations Specialist, you will review fraud alerts tied to account activity throughout the customer lifecycle, including onboarding. You will follow established procedures to assess risk, document decisions, and take appropriate remediation actions when needed. You will also communicate directly with customers to gather information, provide updates, and resolve concerns. Your work will help protect customers while maintaining a high standard of accuracy and service!
This role is based in our Denver, CO office(s), with in-person attendance expected at least 5 days per week.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Base Pay Range:
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If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.