TL;DR
SaaS Operations Engineer at Stripe managing enterprise productivity applications (Google Workspace, Slack, Jira, Confluence). Owns service integrations, escalations, and optimization across Stripe's corporate technology stack.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Core Applications team at Stripe owns, integrates, administers and maintains the systems that keep Stripe running smoothly (Google Workspace, Slack, Jira, Confluence and Dropbox, etc). Your work will connect Stripes from around the world and contribute directly to the company’s mission of increasing the GDP of the internet. As a SaaS Operations Engineer on the Core Applications team, you will play a critical role across our entire portfolio of third party applications, running both in the cloud and on premise. You'll enable all Stripes to work better together: more efficiently, productively, and collaboratively, while maintaining Stripe's high security bar.
What you'll do
You will act as the service owner for multiple company-wide SaaS applications. You will act as a solutions architect and strategist for the SaaS applications and services that Stripe relies upon. You will take action on escalations from our partner teams. You will participate in an on-call rotation. You will work in two week Sprints.
Responsibilities
- Act as a final escalation point from Helpdesk agents for issues with CoreApps owned systems
- Integrate (and support efforts to integrate) SaaS applications with other parts of Stripe’s corporate technology stack
- Partner with teams across Stripe to transition ownership of SaaS applications into the Corporate Technology organization
- Lead projects to audit and optimize our SaaS portfolio, focusing on improvements to security, permissions, automation, scalability, end-user experience, and license usage
- Participate in renewal conversations with our vendor partners
- Develop programs or processes to communicate and drive adoption of new product features company-wide
- Participate in regular interviews with our user population to understand pain points, and use their feedback as an input into our strategic roadmap
- Design creative solutions, advocate for best practices, and lead by example as a service owner as Stripe evolves and scales in complexity
- Help grow and mentor others in the corporate technology organization
- Participate in an on-call rotation
Minimum requirements
- 5+ years of relevant technical experience in system administration or engineering
- Expertise managing Google Workspace and other enterprise productivity applications (e.g., Slack / Zoom / Jira / Confluence)
- Strong organizational and task management skills
- Excellent communication and collaboration skills, both written and verbal
- An empathetic, humble, and user-focused demeanor
Preferred qualifications
- Experience working with REST API endpoints using various authentication methods (OAuth, JWT, API keys/secrets, Basic auth, etc.)
- Expertise with Workplace Management applications (e.g., Envoy, Robin, Zoom, etc.)
- Google or Slack Admin and / or Developer Certification
- Experience with GCP and / or Azure
- Ability to plan, manage, code, and support multiple, concurrent projects and initiatives
- Comfort working in a fast paced and rapidly changing environment
- Proficient in either Python, Javascript or Go