Lead, Process Excellence at Affirm driving operational readiness, knowledge management, and localization across global Shared Services. Oversee process improvement, training strategy, and knowledge systems to enable efficient scaling across international operations.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Affirm is seeking a senior leader to drive process excellence, training, knowledge management, and localization across our global Shared Services organization. In this role, you will define and execute the strategy that enables Affirm’s international operations to scale efficiently, compliantly, and with world-class customer and merchant experiences.
As an Operations Enablement Lead, you will set the vision for operational readiness, ensuring our people, processes, resources, and localized content evolve in lockstep with Affirm’s global growth. You will build and lead cross-functional initiatives to optimize workflows, strengthen knowledge systems, and design learning programs that accelerate performance across geographies and languages.You will partner closely with cross-functional stakeholders and augmented staff to drive operational readiness, streamline workflows, and deliver agent-facing resources that are accurate, engaging, and aligned with company goals and operational KPIs.
We are seeking a hands-on, data-driven leader who thrives in building efficient processes, structuring knowledge, and enabling high-impact learning for our global teams. This role will support both internal operations and external vendor/partner teams and will serve as a connector between global strategy and day-to-day execution, helping to scale Affirm’s customer and merchant support globally.
What You’ll Do:
What You’ll Need to Succeed:
Compensation & Benefits
Pay Grade - J
Equity Grade - 4
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
ESP base pay range per year: €69,000 - €99,000
Additional benefits include:
• Flexible Spending Wallets for tech, food and lifestyle
• Away Days - wellness days to take off work and recharge
• Learning & Development programs
• Parental benefits
• Employee Resource & Community Groups
Please note that visa sponsorship is not available for this position.
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
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