IT Enterprise Applications Engineer, Zuora/NetSuite

An overview of this role

As an IT Enterprise Applications Engineer, you'll help GitLab run critical business processes that support how the company sells, buys, accounts, and scales. You'll focus on NetSuite and Zuora Revenue, building and supporting the systems, configurations, workflows, and code that keep processes like Quote to Cash, Procure to Pay, and Record to Report efficient, compliant, and reliable. In this role, you'll join the Enterprise Applications G&A team and report to the Senior Manager, G&A Systems, partnering closely with business stakeholders to turn operational needs into maintainable technical solutions.

This is a strong fit if you want ownership across both day-to-day administration and longer-term improvements. You will work independently on medium-complexity problems, support SOX-compliant change management, contribute to system roadmap decisions, and help the team deliver scalable application support in a fully remote environment.

What you’ll do

• Administer and configure NetSuite and Zuora Revenue to support GitLab business processes and compliant system operations.
• Translate business needs into technical requirements, workflows, customizations, and application changes that improve process efficiency.
• Partner with Finance, business systems peers, and other stakeholders to ensure applications are functioning as designed and meeting operational needs.
• Support SOX-compliant change management, including documentation, governance, and adherence to data, security, and legal guidelines.
• Manage inbound integrations and data flows between enterprise systems, including troubleshooting issues across the ERP and revenue systems landscape.
• Contribute code, customizations, and integrations in development environments using GitLab SDLC practices and internal engineering standards.
• Conduct code reviews and support maintainable, well-documented technical delivery aligned with team guidelines.
• Run small projects and contribute to team planning for new features, process improvements, and system roadmap decisions.

What you’ll bring

• Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
  3-5 years of experience in a system administration role, ideally with an enterprise SaaS software model.
• Hands-on administrator experience in NetSuite and Zuora Revenue: 
• Intermediate knowledge of NetSuite data objects, workflows, custom fields, and custom forms
• Ability to troubleshoot and understand the integration landscape to and from our ERP
• Understanding of NetSuite SuiteScripting & SQL is a plus
• SOX experience, working with auditors to provide effective walkthroughs on our system processes
• Strong business process knowledge of finance/accounting processes is strongly preferred (procure to pay, record to report)
• Zuora Revenue (RevPro) Administration: Configure and maintain revenue rules, POB templates, SSP allocations, and accounting treatments supporting ASC 606 compliance across multi-element arrangements.
• Data Integration & Pipeline Management: Manage inbound data flows from upstream billing and CRM systems (e.g., Zuora Billing, Salesforce), including staging table validation, error triage, and held transaction resolution.
• Revenue Close & GL Reconciliation: Support period-end close processes, including journal entry generation, GL account mapping, revenue waterfall review, and subledger-to-ERP reconciliation (e.g., NetSuite).
• Troubleshooting & Exception Management — Investigate and resolve revenue processing exceptions, contract modifications, reallocation events, and data quality issues across the order-to-revenue lifecycle.

Preferred: 

• Secondary system knowledge is a plus: Salesforce, DocuSign CLM, Zuora Billing, Coupa, Zip, Navan, Workday, ADP, Ironclad, Xactly, and Workato
• Knowledge of GitLab SDLC & DAP
• Knowledge of Claude tools is a plus (Claude cowork, Claude code, & MCP)
• Knowledge of VSCode, Git, Javascript
• Multiple industry certifications preferred
• Public company and SOX ITGC controls experience preferred.

About the team

The Enterprise Applications team owns many of GitLab’s core internal business systems, including platforms such as Salesforce, Zuora, NetSuite, Navan, and Zip, and supports the processes that keep the business operating at scale. The team works asynchronously across a distributed environment to introduce new capabilities, maintain production stability, and uphold compliance requirements across critical applications. This work sits at the center of an important opportunity: improving how business systems connect, automate, and support reliable operations as GitLab grows.