Engineering Manager, Agents at Decagon building conversational AI agents for enterprise customer support. Lead a team designing and deploying AI agents across voice, chat, email, and SMS channels for major brands.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent SWE team at Decagon deploys the most advanced conversational AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will guide a team to build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions that support their needs.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
Decagon is opening our third office in London and looking for an Engineering Manager to build it from the ground up and shape it's culture.
As a leader on the Agent Software Engineering team, you’ll have complete ownership and autonomy in shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who is excited to mentor a team of junior engineers, dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will
Lead a team to design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Collaborate closely with enterprise customers across a number of verticals, understand their needs and transform these pain points into magical AI agents
Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
Contribute to team strategy and help define the future of AI customer support agents
Your background looks something like this
Have 2+ years of engineering management experience
Have 7+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary
Even better if you have
Prior experience working with multi-modal models
Compensation
£180k - £240k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.