Director of Data & Analytics at Decagon, a conversational AI platform. Build and lead a data team to power strategic decision-making through analytics, dashboards, and insights across product, GTM, and business operations.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As the Director of Data & Analytics, you’ll be responsible for building the foundation of a world-class data team that powers strategic decision making via insights and analytics. Your work will directly influence how data is collected, organized, and leveraged across the company. You’ll partner closely with Execs, Product, Engineering, GTM, and G&A to uncover meaningful trends on strategic initiatives, product analytics, and business performance. From establishing data models to improving access to key metrics across the company, this is a unique opportunity to establish modern, scalable analytics and create powerful data insights for a rapidly growing and evolving team.
In this role, you will
Own business intelligence reporting across the company, including developing dashboards to help track ongoing KPIs and ad-hoc analyses to dive into high importance questions
Collaborate with cross-functional teams to understand business priorities and initiatives and orchestrate the data pipeline required to provide fundamental data-driven insights
Help design and track OKRs, visualize data, and analyze performance, ultimately contributing to shaping strategy and roadmap
You may be a good fit if you have
Expert proficiency in SQL and Python
10+ years of experience in data, data science, business intelligence, or product analytics roles at a high-growth or scaled technology company
Ability to drive in-depth analytics projects from end-to-end, including strategic decision-making and operational work streams
Are an excellent communicator who can partner with cross-functional teams and influence stakeholders at all levels of the organization
Are passionate about building from the ground up, with a strong bias toward action and intensity
Compensation:
$256,000-$320,000 + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.