Customer Success Manager at Observe.AI, an AI agents platform for customer experience. Drive customer adoption, retention, and value realization for enterprise clients deploying AI agents and conversational intelligence solutions.
About Us
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.
Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.
Why Join Us
We are seeking a Customer Success Manager to drive customer adoption, value realization, and retention. In this role, you will work closely with contact center leaders and executive stakeholders to help enterprises transform how they operate by deploying AI agents, copilots, and conversational intelligence, to drive meaningful process change, and achieve measurable business outcomes.
You will act as a trusted advisor, guiding customers through adoption, accelerating time-to-value, and ensuring Observe.AI becomes embedded in how they run their operations. As part of a fast-growing AI platform company, you’ll also play a key role in shaping how Customer Success scales by building best practices, influencing product evolution, and helping define the future of AI-powered customer experience.
What You’ll Be Doing
What You Bring To The Role
Why You’ll Love It Here
Salary Range
The base salary compensation range targeted for this full-time position is $106,000-$128,000 Range per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
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