Agent Strategist at Sierra, an AI customer experience platform. Leads strategy, design, and optimization of conversational AI agents for enterprise customers in Japan, combining product strategy with customer account management and technical collaboration.
At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
As an Agent Strategist, you will be responsible for driving customer outcomes and the success of the AI agents you own. Working closely with Agent Product Managers and Agent Engineers, you will lead the strategy, design, development, and optimization of AI agents that handle thousands of customer interactions every day. You will play a central role in bringing high-quality AI agents to life by combining product strategy, conversational design, and deep customer understanding.
(1) Customer Strategy & Account Management
Build trusted relationships with customers and take ownership of overall account success and health
Serve as the primary point of contact for customers and develop long-term strategic partnerships
Deeply understand customers’ business objectives and define roadmaps for successful AI adoption
Partner with Account Executives (AEs) to drive business outcomes and support account growth
(2) AI Agent Strategy, Design & Development
Lead the design, development, and continuous improvement of conversational AI agents
Leverage Studio, platform capabilities, and solution packages to deliver high-quality AI agents
Partner closely with Product Managers, Engineering, and Core teams to translate customer requirements into scalable product solutions
Drive ongoing optimization and quality improvements across deployed AI agents
(3) Project Leadership & Stakeholder Management
Lead multiple high-impact and complex agent development initiatives simultaneously
Coordinate effectively across technical and non-technical stakeholders throughout the agent development lifecycle
Foster strong relationships and ensure clear communication across customers and internal teams.
Outstanding Japanese Communication Skills: Excellent Japanese verbal and written communication skills for enterprise business settings, with the ability to convey complex technical concepts to non-technical stakeholders, foster collaboration, and drive projects forward with clarity.
Client-Facing Consulting Experience: Whether in AI, digital transformation, or business strategy, experience engaging directly with customers to understand their needs and translate ideas into concrete solutions. Proven ability to lead proof-of-concepts (POCs) and ideally convert them into long-term engagements that drive sustainable value creation.
Technical Expertise: Strong understanding of software development, product management and engineering principles, enabling you to act as a strategic partner to customers and internal teams as we turn visionary ideas into agents.
Problem-Solving and Analytical Skills: Strong analytical and critical thinking skills to grasp complex concepts, and to identify risks and issues, develop mitigation strategies, and handle unexpected challenges across customer relationships and products.
Leadership and Team Management: Proven ability to manage multiple projects simultaneously, leading and inspiring teams to deliver innovative ideas and exceptional agents.
Business-level English Communication Skills: Experience working in an international company where English is the primary language of communication; native or business-level proficiency in English.
AI Experience: Experience designing AI agents and deploying them in production, collaborating closely with technical counterparts.
Foundational Expertise: Degree in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent practical experience demonstrating comparable expertise; an MBA or comparable experience at the intersection of technology and operations is a strong plus.
Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
We want our benefits to reflect our values and offer the following to full-time employees:
Flexible (unlimited) paid time off
Medical, dental, and vision benefits for you and your family
Life insurance and disability benefits
Retirement plan dependent on country of employment
Parental leave
Fertility and family building benefits through Carrot
Lunch, as well as delicious snacks and coffee to keep you energized
Discretionary benefit stipend giving people the ability to spend where it matters most
Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.