Solution Operations Manager at Mistral AI supporting the Solutions team's technical sales and implementation operations. Optimize pre-sales and post-sales processes, develop KPIs, and drive delivery excellence for enterprise AI deployments.
About Mistral
At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.
We democratize AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise needs, whether on-premises or in cloud environments. Our offerings include le Chat, the AI assistant for life and work.
We are a dynamic, collaborative team passionate about AI and its potential to transform society.
Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between France, USA, UK, Germany and Singapore. We are creative, low-ego and team-spirited.
Join us to be part of a pioneering company shaping the future of AI. Together, we can make a meaningful impact. See more about our culture on https://mistral.ai/careers.
Role Summary
As a direct business partner to our Solutions team (Deployment Strategists & Applied AI Engineering team), you will work closely with Solutions leadership and serve as the expert on the operational sales and implementation aspects of the Mistral deal lifecycle.
You'll work closely with leadership to develop detailed pre-sales and post-sales operational plans aligned with our delivery forecasts, analyze and optimize Solutions team performance, and develop processes and KPIs to improve efficiency and support the rapid evolution of our technical pre-sales and post-sales motions.
This role is critical to driving major improvements in the efficiency and effectiveness of our Solutions team, and to using those learnings to build forward-looking capacity and delivery forecasts that integrate pre-sales requirements with best-in-class post-sale delivery and accelerate our ability to leverage Mistral to unlock value for our customers.
What you will do
Technical Go-to-Market Execution
• Develop frameworks to standardize how the Solutions team approaches different customer technical needs within and across segments.
• Identify opportunities for experiment-driven improvements in the technical sales and implementation process
Cross-Functional Collaboration
• Work closely with sales teams, product development, and revenue operations to align technical implementation capabilities with customer needs
• Support the development of professional services offerings and technical engagement models that maximize customer success
• Collaborate with product & engineering teams to ensure Solutions team feedback is incorporated into the product roadmap
• Help prepare materials for executive reviews highlighting technical implementation successes and challenges
Drive delivery excellence across the Solutions team
• Design and implement scalable frameworks and AI products that help Solutions teams consistently deliver value to clients, from pre-sales through post-sales
• Translate successful delivery patterns into repeatable, operationalized processes - reducing variability and increasing team efficiency
• Partner with technical and client-facing teams to identify friction points in delivery and build the systems to fix them
• Own the rollout of new methodologies, ensuring adoption through clear documentation, training, and change management
• Track delivery performance over time and use data to continuously improve how the team operates
Data-Driven Decision Support
• Identify and operationalize the right metrics to optimize the Solutions team impact on customer success & revenue
• Create and maintain reporting mechanisms around technical implementation KPIs
• Synthesize tangible, strategic recommendations that can be deployed cross-functionally
About you
• 3+ years of experience in strategic operations, operations, chief of staff within technical sales, solutions engineering, or professional services environments.
• Proven track record in optimizing processes, impacting business KPIs, and aligning resources with business priorities.
• Exceptional negotiation and diplomacy skills: ability to navigate complex stakeholder dynamics and align competing priorities.
• Hands-on, execution-focused mindset with a bias for action in ambiguous, fast-changing environments.
• Technical acumen and AI fluency: understanding of AI implementation, use cases, and scaling challenges.
• Strong analytical skills, with experience in Salesforce, data warehouses, BI tools (e.g., Looker, Hex, BigQuery).
• Bachelor’s degree required; MBA or advanced degree preferred.
• Fluency in English (native level); additional European languages are a plus.
Benefits
💰 Competitive cash salary and equity
🥕 Daily lunch vouchers : Swile meal vouchers with 10,83€ per worked day, incl 60% offered by company
🥎 Sport : Enjoy discounted access to gyms and fitness studios through our Wellpass partnership
🚴 Transportation : Monthly contribution to a mobility pass via Betterway
🧑⚕️ Health : Full health insurance for you and your family
🍼 Parental : Generous parental leave policy
🌎 Visa sponsorship
🤝 Coaching: we offer BetterUp coaching on a voluntary basis
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