Engineering Team Manager at Squarespace leading the Dublin Help Experience team. Manages engineers building customer-facing support products, mentors direct reports, and collaborates with Product and Design on technical strategy.
Squarespace is looking for an Engineering Team Manager to lead the Dublin branch of our Help Experience team. The Help Experience team's mission is to empower our customers' business growth through an integrated support platform and increase operational efficiency of our Customer Operations department. Your work will directly support the 500+ advisors and the 1M+ customers who use our ecosystem of support tools each month.
As the Engineering Team Manager, you will collaborate with Product and Design partners to guide the engineering team in driving technical improvements across our portfolio of applications. You will build new applications, adding features to existing applications, and ensuring clarity of priority and strategic direction with stakeholders across Engineering, Data, Product, and Customer Operations.
You will mentor engineers across a spectrum of seniority, shape and communicate technical strategy with cross-functional partners, and understand the needs of both our business and our customers as we continue to scale our support platform across new markets and products.
This is a full-time, hybrid role working from our Dublin office 3 days per week, reporting to the NYC-based Engineering Manager.
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.
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