RFP Strategy & Operations Analyst at Sierra, an AI customer experience platform. Owns day-to-day RFP response execution, cross-functional coordination with security/legal/product teams, and implements AI automation to improve response quality and speed.
At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
Sierra closes large, complex enterprise deals, and RFPs are an increasingly critical part of that process. This role is the operational backbone of Sierra's RFP response function, owning day-to-day execution with an emphasis on accuracy, speed, and quality.
Own Sierra’s RFP response: Triage incoming RFP requests, coordinate with internal stakeholders, and deliver accurate, polished responses back to sales on time
Drive cross-functional coordination: Partner with subject-matter experts (SMEs) in Security, Legal, and Product to get the right answers fast, managing competing stakeholder priorities without losing momentum or quality
Own the content infrastructure: Maintain and continuously improve Sierra's RFP knowledge base, identifying gaps, working with SMEs to close them, and raising the quality bar on every response
Build toward automation: Implement and iterate on AI tooling and workflow automation to reduce manual work and increase consistency across the response process
Support Sales in high-stakes evaluations: Help AEs navigate complex RFP requirements, flag patterns and themes in prospect questions that inform how Sales positions Sierra, and ensure every response puts Sierra's best foot forward
2-3 years of experience at a high-growth technology company in product operations, revenue operations, legal operations, deal desk, solutions engineering, or investment banking
Exceptional attention to detail and the ability to manage multiple competing priorities simultaneously without losing quality
Strong written communication skills - you can translate complex, technical information into clear and accurate language quickly
Proven ability to sustain high output and high quality simultaneously - you don’t cut corners when the workload spikes
A track record of improving the processes you inherit, not just running them
Genuine enthusiasm for applying AI and automation tools to make repetitive work faster and better
Prior experience with RFP or proposal platforms (Conveyor, Loopio, or Responsive)
Exposure to enterprise security or compliance questionnaires (SOC 2, ISO 27001, GDPR, etc.)
Experience in a sales-adjacent or customer trust function
Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
We want our benefits to reflect our values and offer the following to full-time employees:
Flexible (unlimited) paid time off
Medical, dental, and vision benefits for you and your family
Life insurance and disability benefits
Retirement plan dependent on country of employment
Parental leave
Fertility and family building benefits through Carrot
Lunch, as well as delicious snacks and coffee to keep you energized
Discretionary benefit stipend giving people the ability to spend where it matters most
Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.