Operations Program Manager, Managed Operations

<h2><strong>Who we are</strong></h2> <h3><strong>About Stripe</strong></h3> <p>Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</p> <h2><strong>What you’ll do</strong></h2> <p><strong>Responsibilities</strong></p> <ul> <li>Collaborate with Engineering, Product Management, Design and other cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience.&nbsp;</li> <li>Lead multiple projects simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with Stripe's goals.</li> <li>Ensure the operations team continuously delivers high quality customer outcomes, through quality monitoring, training, metric observability and process improvement.</li> <li>Partner directly with customers to develop Standard Operating Procedures for supporting new Stripe lines of business.&nbsp;</li> <li>Lead operational reviews with customers to communicate operational performance and uncover customer concerns.&nbsp;</li> <li>Identify critical operational requirements from partner banks and card networks and ensure we can fulfil them.</li> </ul> <h2><strong>Who you are</strong></h2> <h3><strong>Minimum requirements</strong></h3> <p>Bachelor’s degree or foreign equivalent in Business, Management Science, Computing, Finance or a related field, plus 2 years of experience in product or project strategy in a high-tech growth environment .</p> <p>Position also requires the following:&nbsp;</p> <p>&nbsp;</p> <ul> <li>2 years of experience in executing and delivering complex operational projects working directly with diverse, distributed teams and their cross-functional stakeholders.</li> <li>2 years of experience in working in a fast-paced work environment crafting rapid and strategic fixes to high intensity, sensitive problems.</li> <li>2 years of experience in crafting written and verbal communications designed to solve user problems.</li> </ul> <p><strong>Salary</strong>: $140,400 - $210,600/yr.&nbsp;</p> <p>This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary.</p> <p>40 hrs/week.</p> <p>50% telecommuting permitted.&nbsp;</p> <p>Travel Requirement: 5% for meetings and onsites.</p> <p>Multiple Positions Available.</p> <p>Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. NY08 <span style="color: rgb(255, 255, 255);">#LI-DNI</span></p>