IT Ops Engineer

About the Role:

This role is onsite in our SF location (5x a week) to effectively collaborate with our team and support our office's IT needs. 

Vercel is growing quickly, and so is the demand on our IT team. We’re looking for an IT Operations Engineer to help support and scale the day-to-day technology experience for our San Francisco office. You’ll be the go-to person for IT support, troubleshooting hardware, software, networking, AV, onboarding, and access-related issues while helping ensure employees can do their best work.

Beyond day-to-day support, you’ll contribute to broader IT initiatives and operational improvements that impact both local and global teams. We’re looking for someone who thrives in fast-paced environments, takes ownership, enjoys solving problems, and is excited to help build scalable IT experiences as the company grows.

AI fluency is a core expectation at Vercel. We expect AI tools to be part of your daily workflow, whether that’s automating tasks, writing scripts, drafting documentation, troubleshooting issues, or improving operational efficiency.

What You Will Do:

• Serve as the first point of contact for in-office and remote staff on all IT-related issues. 
• Troubleshoot and resolve hardware, software, and network problems, ensuring minimal downtime and a great employee experience.
• Actively use AI tools to triage requests, draft documentation, write scripts, and find solutions faster. We expect AI to be a regular part of how you work, not an occasional experiment.
• Utilize IT ticketing systems to manage and prioritize help-desk requests, keeping response times tight and communication clear.
• Help with the creation, management, and support of user accounts and access controls, ensuring employees have the resources and permissions they need to do their jobs.
• Support in-office AV and conference room technology, including event support for team gatherings and all-hands meetings.
• Collaborate with other IT team members on projects ranging from new technology rollouts to process improvements.
• Partner with our Onboarding team to procure equipment, set up accounts, and deliver a smooth experience for new hires.
• Develop and maintain clear documentation for IT systems, processes, and common issues.
• Work cross-functionally with teams like Workplace Services and People to support company-wide initiatives and keep the office running well.

About You: 

• Experienced IT Professional: You have at least 2+ years of experience in IT support or a related field, with a solid foundation in troubleshooting hardware, software, AV, and network issues. Experience in a startup or tech environment is a plus.
• AI-Native Worker: You actively use AI tools as a core part of how you work, not just occasionally. You reach for them to move faster, automate repetitive tasks, write scripts, draft docs, and solve problems more effectively.
• Tech-Savvy Problem Solver: You have a strong understanding of macOS environments, networking, and security, and you're known for diagnosing and resolving technical issues quickly and thoroughly.
• Effective Communicator: You can explain complex technical issues in plain language and work collaboratively across teams and departments with ease.
• Proactive and Adaptable: You thrive in fast-paced environments, take initiative without being asked, and can juggle multiple tasks or priorities without dropping the ball.
• Service-Oriented: You're approachable, patient, and genuinely enjoy helping people. You treat every support interaction as an opportunity to leave someone better off than you found them.
• Detail-Oriented: You manage your work and documentation carefully, keep IT assets organized, and don't let things fall through the cracks.
• Security Conscious: You understand the importance of cybersecurity and are proactive about implementing measures to protect company data and systems.
• Continuous Learner: You stay current on IT trends and best practices and are motivated to grow your skills alongside the team and the company.

Why Join Us?

• Access to cutting edge tools and technologies! We invest in giving our IT team what they need to do their best work, and you'll be working in one of the most modern tech environments around.
• A collaborative, supportive team that takes knowledge sharing seriously and has your back as you grow.

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Actual salary will be based on job-related skills, experience, and location. The San Francisco, CA base pay range for this role is $116,000 - $174,000. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. 

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.