IT Helpdesk Manager at Stripe leading a team of 6+ in EMEA. Responsible for end-user support, hardware/software standards, capacity planning, and driving operational efficiencies across the service desk.
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
Stripe is growing rapidly and slated for continued growth. With rapid growth comes a large reliance on technology and technology support - not only onboarding new employees, but making sure they have the necessary tools and a stable technical platform to create their greatest impact going forward. We enable fellow Stripes by powering the tooling, services and infrastructure needed to enable our scale to increase the GDP of the internet.
We’re looking for an experienced and knowledgeable IT Leader to join us as the EMEA Help Desk Manager. This is a hands-on role that will continually assess the needs of our fellow Stripes, driving efficiencies and services that improve productivity. This role is focused on providing IT Services for Stripes/Contractors and Vendor partners in EMEA and beyond. You'll be accountable for driving improvements and overseeing crucial functions such as end-user resource capacity planning (SW licensing/workstation and peripheral inventories/etc.) and hardware and software standards. We’re looking for someone who is comfortable working as part of a globally distributed team and communicating with technical and non-technical users.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.