Data Scientist at Robinhood building ML systems for customer experience, including agent orchestration, evaluation frameworks, and personalization models. Work spans intent classification, multi-agent systems, and production AI reliability in financial services.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.
The Platforms Data Science team sits at the intersection of customer experience and trust, building the intelligence that powers how Robinhood supports its customers. The team develops systems that safeguards customers and the platform while making every interaction smarter: from the in-app AI assistant that helps customers research, trade, and manage their portfolios, to the AI-powered support chatbot that resolves issues autonomously, to the machine learning systems that detect and prevent fraud and abuse in real time. These systems rely on evaluation frameworks and guardrails that maintain reliability and safety across the platform. You will work with product engineering, product management, and ML infrastructure teams to deliver production-ready AI systems at scale. Join a team where your work directly shapes how customers interact with Robinhood!
As a Data Scientist, Agentic (CX), you will lead machine learning development across the customer experience stack. This includes models and prompts that power multi-agent orchestration, evaluation pipelines that measure model quality at scale, and personalization systems that determine when and how to engage customers. You will partner closely with product and engineering to improve reasoning, expand tool usage, and strengthen feedback loops between live systems and offline evaluation. The role offers ownership from experimentation through deployment, with opportunities to apply advanced AI techniques in a regulated environment!
This role is based in our Menlo Park, CA and New York, NY offices, with in-person attendance expected at least 3 days per week.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Base Pay Range:
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If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.