Customer Success Manager at Stripe supporting the Revenue Suite product. Manages account health, drives customer expansion, and delivers product advisory services to financial services clients at scale.
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
Stripe’s Customer Success (CS) team supports revenue growth across GTM by helping a broad book of users activate, grow, and maximize their performance on Stripe.
We are looking for motivated and curious Customer Success Managers to help build Stripe’s Scaled Revenue Suite (RS) Customer Success motion. You will have a unique opportunity to help shape how we create impact with customers at scale.
Scaled RS CSM’s will run targeted engagements with customers to ensure they are successful, growing, and maximizing their investment on Stripe. The ideal candidate will be a builder, someone who is analytical and creative who enjoys both defining and executing new processes. This role involves working closely with sales, partner managers, and operations teams to engage customers in product, payment, technical, and risk conversations.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.