Intercom

Senior AI Infrastructure Engineer at Intercom building training pipelines and inference services for Fin, the company's customer service AI agent. Focus on GPU optimization, distributed training, and low-latency model serving at scale.

Senior AI Infrastructure Engineer at Intercom building training pipelines and inference services for Fin, the company's customer service AI agent. Focus on GPU optimization, distributed training, and low-latency model serving at scale.

Senior AI Infrastructure Engineer at Intercom building training pipelines and inference services for Fin, the company's customer service AI agent. Focus on GPU optimization, distributed training, and low-latency model serving at scale.

Principal Engineer at Intercom building Fin, an AI customer service agent. Role combines hands-on AI system development, strategic technical leadership across 12+ teams, and experimental work on LLM-powered features at scale.

Principal Engineer at Intercom building AI-native Go-To-Market platform. Architecting bespoke AI agents and automated workflows to replace legacy SaaS toolchains, with hands-on development and technical leadership.

Principal Engineer at Intercom building AI-native Go-To-Market platform. Architect and deliver high-scale systems replacing legacy SaaS toolchains with custom AI agents and automated workflows for sales, marketing, and customer success operations.

Senior Data Scientist at Intercom building AI-powered internal tools for GTM workflows. Designs and ships LLM/agent systems for account research, renewal propensity, and sales enablement, working end-to-end from problem definition to production.

Senior Machine Learning Scientist at Intercom building ML features for the Fin customer service AI agent. Responsible for identifying ML opportunities, researching algorithms, and shipping models to production in partnership with product and engineering teams.

Staff Machine Learning Scientist at Intercom building ML features for the Fin AI customer service agent. Responsibilities include research, algorithm selection, offline evaluation, and production deployment of ML models across NLP and deep learning domains.

Staff Machine Learning Scientist at Intercom building ML features for the Fin AI customer service agent. Responsibilities include research, algorithm selection, offline evaluation, and production deployment of ML models across NLP, deep learning, and clustering domains.

Senior Engineering Manager at Intercom leading strategically significant work streams within the Fin AI agent platform. Role combines hands-on technical leadership with people development, operating in an AI-first engineering culture with Claude Code and agentic tooling.

Senior Engineering Manager at Intercom leading strategically significant work streams within the Fin AI agent platform. Role combines hands-on technical leadership with people development, operating in an AI-first engineering culture with Claude Code and agentic tooling.

Senior Engineering Manager at Intercom leading strategically significant work streams within the Fin AI agent platform. Role combines hands-on technical leadership with people development, operating in an AI-first engineering culture with Claude Code and agentic tooling.

Senior Engineer at Intercom building AI developer experience tooling and automation agents. Focus on operationalizing Claude-assisted workflows, instrumenting adoption metrics, and enabling Intercom's R&D to ship faster with AI.

Senior Forward Deployed Engineer at Intercom building AI customer service solutions with Fin. Work hands-on with strategic customers to design, implement, and scale AI-powered support automation using REST APIs and high-level programming languages.

Senior Data Scientist at Intercom building AI-powered internal tools for GTM workflows. Designs and ships LLM-based systems for account research, renewal propensity, and sales enablement, working end-to-end from problem definition to production.

Senior Machine Learning Scientist at Intercom building ML features for the Fin AI customer service agent. Responsibilities include identifying ML opportunities, researching algorithms, conducting offline evaluation, and shipping models to production in partnership with product and engineering teams.

Senior Data Scientist at Intercom building AI-powered internal tools for GTM workflows. Designs and ships LLM-based systems for account research, renewal propensity, and sales enablement, working end-to-end from problem definition to production.

Senior Forward Deployed Engineer at Intercom building AI customer service solutions with Fin. Work hands-on with strategic customers to design, implement, and scale AI-powered support automation using REST APIs and high-level programming languages.

Staff Forward Deployed Engineer at Intercom helping strategic customers implement Fin, the AI customer service agent. Role involves hands-on coding, customer collaboration, and shaping the forward-deployed engineering function as it scales.

Engineering Manager for AI Models Infrastructure at Intercom, leading a team building foundational infrastructure for training and operating Intercom's proprietary AI models. Requires prior ML/AI experience and strong technical judgment in a fast-evolving domain.

Engineering Manager for AI Models Infrastructure at Intercom, leading a team building foundational infrastructure for training and operating Intercom's proprietary AI models. Requires prior ML/AI experience and strong technical judgment in a fast-evolving domain.

Engineering Manager for AI Models Infrastructure at Intercom, leading a team building foundational infrastructure for training and operating Intercom's proprietary AI models. Requires prior ML/AI experience and strong technical judgment in a fast-evolving domain.

Senior ML Science Manager at Intercom leading a 10+ person team of ML scientists building AI customer service products. Requires 5+ years of ML/AI contributions and track record shipping ML-powered features to production.

Engineering Manager leading Forward Deployed Engineering team at Intercom, the AI customer service company. Hands-on leadership role combining team management with direct customer engagement on complex AI deployments and enterprise solutions.

Engineering Manager leading Forward Deployed Engineering team at Intercom, the AI customer service company. Hands-on leadership role combining team management with direct customer engagement on complex AI deployments and enterprise solutions.

Senior AI Product Manager at Intercom defining strategy and roadmap for Fin, the company's advanced customer service AI agent. Role involves collaborating with ML scientists and engineers to ship AI-powered product experiences.

Staff Forward Deployed Engineer at Intercom helping strategic customers implement Fin, the AI customer service agent. Role involves hands-on coding, customer collaboration, and shaping the forward-deployed engineering function as it scales.

Staff Product Engineer at Intercom building AI-powered customer service products. Work with ML scientists to productionize models, ship features to customers, and mentor engineers on the AI team.

Senior Machine Learning Scientist at Intercom building ML features for the Fin AI customer service agent. Responsibilities include identifying ML opportunities, researching algorithms, conducting offline evaluation, and shipping models to production in partnership with product and engineering teams.

Principal Engineer at Intercom building the Fin AI customer service agent and supporting infrastructure. Lead strategic technical initiatives, mentor engineers, and contribute to both backend and frontend systems serving 30,000+ businesses globally.

Principal Engineer at Intercom building the Fin AI customer service agent and supporting infrastructure. Lead strategic technical initiatives, mentor engineers, and contribute to both backend and frontend systems serving 30,000+ businesses.

Principal Engineer at Intercom building the Fin AI customer service agent and supporting systems. Lead strategic technical initiatives, mentor engineers, and contribute to distributed systems architecture serving 30,000+ businesses.

Senior Product Engineer at Intercom building AI-powered customer service products. Work with ML scientists to productionize models, ship features to customers, and maintain technical standards across the AI group.

Staff Product Engineer at Intercom building AI-powered customer service products. Work with ML Scientists to productionize models, ship features in Python and Rails, and mentor engineers on the AI team.

Staff Product Engineer at Intercom building ML-powered customer service AI products. Work with ML Scientists to productionize models, ship features to customers, and mentor engineers on the AI team.

Senior AI Product Manager at Intercom leading product strategy for Fin, the company's advanced customer service AI agent. Role involves defining vision and roadmap for core AI systems, collaborating with ML scientists and engineers, and shipping AI-powered product experiences.

Senior Product Engineer at Intercom building ML-powered customer service AI products. Work with ML Scientists to ship production systems using Python and Rails, focusing on real-world impact and scalability.

Senior Product Engineer at Intercom building AI infrastructure and ML platforms for the Fin customer service agent. Work with ML engineers and scientists to productionize ML systems, optimize performance, and scale AI features for real-world use.

Staff Product Engineer at Intercom building AI-powered customer service products. Work with ML scientists to productionize models, ship features in Python and Rails, and mentor engineers on the AI team.

Staff Product Engineer at Intercom building AI-powered customer service products. Work with ML Scientists to productionize models, ship features to customers, and mentor engineers on the AI team.

Engineering Manager for AI Models Infrastructure at Intercom, leading a team building foundational infrastructure for training and operating Intercom's proprietary AI models. Requires prior AI/ML experience and strong technical judgment in a fast-evolving domain.

Senior AI Product Manager at Intercom defining strategy and roadmap for Fin, the company's AI customer service agent. Role involves collaborating with ML scientists and engineers to ship AI-powered product experiences.

Senior Manager, Forward Deployed Engineering at Intercom leading a team deploying AI customer service solutions to enterprise clients. Combines technical leadership with sales fluency, owning end-to-end outcomes for complex AI deployments and translating field experience into product roadmap inputs.

Staff Product Manager at Intercom leading product strategy for AI-powered customer service. Responsible for roadmap definition, cross-functional collaboration with engineering and design, and shipping products that leverage AI to enhance customer experiences.

Staff Product Manager at Intercom leading product strategy for AI-powered customer service. Responsible for roadmap definition, cross-functional collaboration with engineering and design, and leveraging AI to accelerate product development and team impact.

Staff Product Manager at Intercom leading product strategy for AI-powered customer service. Responsible for roadmap definition, cross-functional collaboration with engineering and design, and shipping products that leverage AI to enhance customer experiences.

Senior Data Engineering Manager at Intercom leading a team building distributed data infrastructure and AI-assisted analytics platforms. Owns next-gen data stack evolution, data quality systems, and self-service tooling for analytics and data science teams.

Senior Data Engineering Manager at Intercom leading a team building distributed data infrastructure and AI-assisted analytics platforms. Owns next-gen data stack evolution, data quality systems, and conversational BI strategy for a high-growth customer service AI company.

Senior Product Engineer at Intercom building backend and frontend systems for the AI customer service platform. Focus on scaling infrastructure, messenger features, and machine learning integrations serving tens of millions of users daily.

Staff Product Engineer at Intercom building the Fin AI customer service agent and Helpdesk platform. Role combines hands-on full-stack development with technical leadership, mentoring, and architecture decisions for a SaaS product serving 30,000+ businesses.

Senior Analytics Engineer at Intercom supporting the AI Group. Build data pipelines, ETL processes, and analytics infrastructure using dbt and Snowflake to measure AI feature performance and support ML experimentation.

Senior Product Engineer at Intercom building ML infrastructure and platforms for the Fin AI customer service agent. Work with ML engineers and scientists to productionize ML systems, ensuring scalability and reliability for real-world deployment.

Staff Product Engineer at Intercom building backend and frontend systems for the AI Customer Service Suite. Role involves technical leadership, mentoring, and contributing to architecture as the company scales its customer service AI agent Fin.

Forward Deployed Software Engineer at Intercom working hands-on with strategic customers to implement and customize Fin, the company's AI customer service agent. Role combines technical implementation, customer collaboration, and product feedback to drive adoption of AI-powered support solutions.

Product Engineer at Intercom building backend and frontend systems for the AI Customer Service Suite. Work on messenger, rule matching, deliverability, security, and ML features using Ruby and AWS.

Product Engineer at Intercom building backend and frontend systems for the AI Customer Service Suite. Work on messenger, rule matching, deliverability, security, and ML features using Ruby and AWS.

Senior Customer Success Manager at Intercom guiding enterprise customers through AI agent deployment and adoption. Requires 4-7 years of SaaS/consulting experience, business process mapping expertise, and strong technical acumen with AI systems.

Senior Product Engineer at Intercom building backend and frontend systems for the AI Customer Service Suite. Work on messenger, rule matching, deliverability, security, and ML features using Ruby and AWS.

Senior Product Engineer at Intercom building backend and frontend systems for the AI Customer Service Suite. Work on messenger, rule matching, deliverability, security, and ML features using Ruby and AWS.

Product engineer at Intercom building backend and frontend systems for the AI customer service platform. Work on messenger, rule matching, deliverability, and ML features serving tens of millions of users daily.

Senior Analytics Engineer at Intercom supporting the AI Group. Build data pipelines, ETL processes, and analytics infrastructure for ML feature development and experimentation. Work with dbt, Snowflake, and Airflow to enable rapid AI product iteration.

Senior Customer Success Manager at Intercom guiding enterprise customers through AI agent deployment and adoption. Requires 4-7 years of SaaS/consulting experience, business process mapping expertise, and strong technical acumen with AI systems.

Senior Data Scientist at Intercom building data pipelines and analytics for the AI Customer Service platform. Role focuses on product metrics, exploratory analysis, and increasingly leveraging AI tools like Claude Code and Cursor to accelerate insights and automate workflows.

Product Design Director at Intercom leading a centralized design team building Fin, an AI customer service agent. Role combines hands-on design leadership, team building, and strategic product partnership to ship high-quality AI experiences.

Senior Analytics Engineer at Intercom building data pipelines and analytics infrastructure for the AI Group. Focus on ETL, data modeling, and supporting ML feature development and experimentation.

Senior Engineering Manager at Intercom leading the Builder Tools (Developer Experience Platform) team. Responsible for CI/CD, developer workflows, build infrastructure, and observability systems that enable 250+ daily deployments across the organization.

Staff Product Engineer at Intercom building the AI Customer Service Suite. Role combines hands-on full-stack development with technical leadership, mentoring, and architecture work for a SaaS platform serving 30,000+ businesses.

Senior Solutions Architect at Intercom helping customers integrate and deploy Fin, an AI customer service agent. Role involves technical advisory, API integrations, security reviews, and AI-driven automation strategy for enterprise customers.

Senior Solutions Engineer at Intercom, the AI customer service platform. Lead technical discovery, design POCs, and deliver pre-sales expertise for Fin, an advanced AI agent. Work cross-functionally with product and engineering to shape AI-first customer service solutions.

Scaled Customer Success Manager at Intercom helping customers adopt and scale the AI-powered Fin agent and customer service suite. Focus on product adoption, implementation, and driving customer outcomes through engagement strategies and playbooks.

Senior AI Deployment Architect at Intercom driving implementations of Fin, an AI customer service agent. Owns deployment playbooks, conducts customer discovery, develops change management strategies, and collaborates with product and engineering teams to optimize AI-first support solutions.

Senior AI Deployment Architect at Intercom driving implementations of Fin, an AI customer service agent. Owns deployment playbooks, conducts customer discovery, develops change management strategies, and collaborates with product and engineering teams to optimize AI-first support solutions.

Senior Customer Success Manager at Intercom guiding enterprise customers through AI agent deployment and adoption. Requires 4-7 years of SaaS/consulting experience, business process mapping expertise, and strong technical acumen for AI solutions.

Senior Customer Success Manager at Intercom guiding enterprise customers through AI agent deployment and adoption. Requires 4-7 years of SaaS/consulting experience, business process mapping expertise, and strong technical acumen with AI systems.

Senior Product Counsel at Intercom advising on legal and regulatory compliance for AI customer service products. Responsibilities include product legal review, data protection, AI regulation guidance, and cross-functional stakeholder collaboration.

Solutions Architect at Intercom helping customers integrate and deploy Fin, an AI customer service agent. Role involves technical advisory, API integrations, security reviews, and AI-driven automation strategy for enterprise customers.

Solutions Architect at Intercom helping customers integrate and deploy Fin, an AI customer service agent. Role involves technical advisory, API integrations, security reviews, and AI-driven automation strategy for enterprise customers.

Solutions Engineer at Intercom, the AI customer service company. Lead technical discovery, design POCs, and deliver pre-sales support for Fin, an advanced AI agent. Work cross-functionally with product and engineering teams.