Intercom

Principal Engineer at Intercom building Fin, an AI customer service agent. Role combines hands-on AI system development, strategic technical leadership across 12+ teams, and experimental work on LLM-powered features at scale.

Principal Engineer at Intercom building Fin, an AI customer service agent. Role combines hands-on AI system development, strategic technical leadership across 12+ teams, and experimental work on LLM-powered features at scale.

Senior AI Infrastructure Engineer at Intercom building training pipelines and inference services for Fin, a customer service AI agent. Focus on GPU optimization, distributed training, and low-latency model serving at scale.

Senior AI Infrastructure Engineer at Intercom's Fin, building training pipelines and inference services for large language models. Focus on GPU optimization, distributed training, and low-latency model serving at scale.

Senior AI Infrastructure Engineer at Intercom's Fin division building training pipelines and inference services for custom LLM models. Focus on GPU optimization, distributed training, and low-latency serving for millions of customer service queries monthly.

Staff Machine Learning Scientist at Intercom's Fin AI customer agent platform. Leads ML research and productization of algorithms for customer support automation, mentors engineers, and ships models to production.

Staff Machine Learning Scientist at Intercom building ML features for Fin, an AI customer support agent. Responsibilities include research, algorithm selection, offline evaluation, and bringing prototypes to production while mentoring engineers.

Senior Machine Learning Scientist at Intercom's Fin AI customer agent division. Identify ML opportunities, research algorithms, and ship production models for customer support automation. Work across product, design, and engineering teams.

Senior Machine Learning Scientist at Intercom's Fin AI customer agent platform. Identify ML opportunities, research algorithms, and ship production models that improve customer support outcomes. Work cross-functionally with product and engineering teams.

Engineering Manager for AI Models Infrastructure at Intercom (Fin). Lead a team building foundational infrastructure for training and operating Fin's proprietary AI models at scale. Requires prior ML/AI experience and strong technical judgment.

Principal Engineer at Intercom building AI-native Go-To-Market platform. Architecting bespoke AI agents and automated workflows to replace legacy SaaS toolchains, with hands-on development and technical leadership.

Principal Engineer at Intercom building AI-native Go-To-Market platform. Architect and deliver high-scale systems replacing legacy SaaS toolchains with custom AI agents and automated workflows for GTM operations.

Staff AI Designer at Intercom (Fin AI Agent) defining AI system behaviors, orchestration, and human-AI workflows. Role bridges product, design, and ML to shape how AI agents operate in real-world customer support scenarios.

Principal Demo Engineer at Intercom building the platform and tooling that powers Fin AI agent demos. Owns demo environments, integrations, reset infrastructure, and enablement systems for Solutions Engineers and GTM teams.

Senior Engineer at Intercom building AI developer experience tools and automation agents. Focus on operationalizing AI for R&D productivity, integrating LLMs into developer workflows, and instrumenting adoption across the engineering organization.

Staff AI Designer at Intercom shaping AI agent behavior, orchestration, and human-AI workflows for Fin, an AI customer support agent. Defines AI capabilities, system logic, evaluation criteria, and end-to-end experiences without building ML infrastructure.

Staff Product Engineer at Intercom's AI Group building Fin, an AI customer agent. Role involves productionizing ML models from proof-of-concept to deployment, working across Python ML stack and Rails, partnering with ML scientists and product teams.

Principal Demo Engineer at Intercom building the platform and tooling that powers Fin AI agent demos. Owns demo environments, integrations, reset infrastructure, and enablement systems for Solutions Engineers and GTM teams.

Senior Machine Learning Scientist at Intercom's Fin AI customer agent platform. Identify ML opportunities, research algorithms, and ship production models that improve customer support outcomes. Work cross-functionally with product and engineering teams.

Senior Data Scientist at Intercom building AI-powered internal tools for GTM workflows. Designs and ships LLM-based systems for account research, renewal propensity, and sales enablement, working end-to-end from problem definition to production Python/React applications.

Senior Data Scientist at Intercom building AI-powered internal tools for GTM workflows. Design and ship LLM/agent systems for account research, renewal propensity, and post-call summarization, working end-to-end from problem definition to production.

Senior Data Scientist at Intercom building AI-powered internal tools for GTM workflows. Design and ship LLM-based systems for account research, renewal propensity, and sales enablement, working end-to-end from prototyping to production.

Senior Manager, Forward Deployed Engineering at Intercom leading a team deploying AI customer agents to enterprise clients. Role combines technical leadership, customer-facing delivery, and product feedback loops for complex AI deployments.

Senior ML Science Manager at Intercom leading a 10+ person team of ML scientists building AI customer agents. Responsible for team development, technical strategy, and shipping ML-powered products to production.

Engineering Manager for AI Models Infrastructure at Intercom (Fin). Lead a team building foundational infrastructure for training and operating Fin's proprietary AI models at scale. Requires prior ML/AI experience and infrastructure leadership background.

Senior Product Engineer at Intercom's AI Group building Fin, an AI customer agent. Role involves productionizing ML models from proof-of-concept to deployment, working across Python ML stack and Rails, partnering with ML scientists and product teams.

Staff Product Engineer at Intercom's AI Group building Fin, an AI customer agent. Role involves productionizing ML models from proof-of-concept to deployment, working across Python ML stack and Rails, partnering with ML scientists and product teams.

Staff Forward Deployed Engineer at Intercom (Fin AI). Works directly with strategic customers to design, build, and implement AI-powered customer service solutions using Fin's AI Agent platform. Bridges customer business goals with product capabilities while mentoring junior engineers.

Staff Forward Deployed Engineer at Intercom (Fin AI). Works directly with strategic customers to design, build, and implement AI-powered customer service solutions using Fin's AI Agent platform. Bridges customer needs with product capabilities while mentoring junior engineers.

Senior infrastructure engineer at Intercom building platform tooling and automation for the Fin AI customer agent. Focus on reliability, observability, deployment, and using AI agents to eliminate toil across R&D.

Senior infrastructure engineer at Intercom building platform tooling and automation for the Fin AI customer agent. Focus on reliability, observability, deployment, and using AI agents to eliminate toil across R&D.

Principal Engineer at Intercom (Fin AI) leading strategic initiatives across backend and frontend systems. Role combines hands-on development with architecture, mentoring, and technical leadership for an AI customer agent platform.

Principal Engineer at Intercom (Fin AI) leading strategic initiatives across backend and frontend systems. Role combines hands-on development with architecture, mentoring, and technical leadership for an AI customer agent platform.

Senior Product Engineer at Intercom (Fin) building AI infrastructure and ML platforms. Work on Python/Rails systems powering Fin's AI customer agent, partnering with ML engineers to productionize models and scale AI features.

Staff Product Engineer at Intercom building Fin, an AI customer service agent. Role combines hands-on backend/frontend development with technical leadership, mentoring, and architecture decisions for a SaaS platform serving 30,000+ businesses.

Engineering Manager for AI Models Infrastructure at Intercom (Fin). Lead a team building foundational infrastructure for training and operating Fin's proprietary AI models at scale.

Senior Product Engineer at Intercom's AI platform team building infrastructure for Fin, an AI customer agent. Work on ML systems, Python backend, and platform code that powers AI-driven customer support products.

Staff Product Engineer at Intercom's AI Group building Fin, an AI customer agent. Role involves productionizing ML models, working with Python and Rails, and partnering with ML scientists and product teams to ship AI-powered features.

Engineering Manager for AI Models Infrastructure at Intercom (Fin). Lead a team building foundational infrastructure for training and operating Fin's proprietary AI models at scale. Requires prior ML/AI experience and infrastructure leadership background.

Staff AI Product Manager at Intercom (Fin), shaping the vision and roadmap for core AI systems powering Fin's AI agent and platform. Work with ML scientists and engineers to turn advanced AI capabilities into customer-facing products.

Staff AI Product Manager at Intercom (Fin), leading AI platform strategy and roadmap. Shapes vision for core AI systems powering Fin's AI agent, collaborating with ML scientists and engineers to turn advanced capabilities into customer-facing products.

Product Engineer at Intercom (Fin AI) building backend and frontend systems for an AI customer support platform. Work with Ruby, AWS, and distributed systems to serve millions of users daily.

Staff Product Manager at Intercom (Fin AI) leading product strategy for AI-powered customer support. Responsible for roadmap definition, cross-functional collaboration, and shipping products that leverage AI to improve customer experiences.

Senior Product Engineer at Intercom (Fin AI) building backend and frontend systems for an AI customer agent platform. Work with Ruby, AWS, and distributed systems to scale products serving millions of users daily.

Staff Product Engineer at Intercom (Fin AI Customer Agent). Build backend and frontend systems for an AI-powered customer support platform serving 30,000+ businesses. Lead technical architecture, mentor engineers, and contribute to product strategy.

Staff Product Manager at Intercom (Fin AI) leading product strategy for AI-powered customer support. Responsible for roadmap definition, cross-functional collaboration, and shipping products that leverage AI to improve customer experiences.

Product Design Director at Intercom leading a centralized design team building Fin, an AI customer service agent. Role combines team leadership, hands-on design work, and partnership with product/engineering to ship high-quality AI-powered customer experiences.

Senior Product Manager at Intercom (Fin AI Customer Agent). Manage product roadmap, lead cross-functional teams, and ship customer support AI features. Requires 5+ years PM experience and proven track record of shipping impactful products.

Product Engineer at Intercom (Fin AI) building backend and frontend systems for an AI customer support platform. Work with Ruby, AWS, and distributed systems to scale infrastructure serving millions of users daily.

Senior Analytics Engineer at Intercom's AI Group building data pipelines and analytics infrastructure to support ML feature development and experimentation. Focus on ETL, data modeling, and analytics-ready platforms using modern data stack tools.

Senior Analytics Engineer at Intercom's AI Group building data pipelines and analytics infrastructure to support ML feature development and experimentation. Focus on ETL, data modeling, and analytics-ready platforms using modern data stack tools.

Forward Deployed Software Engineer at Intercom working hands-on with strategic customers to implement and customize Fin, an AI customer service agent. Role combines technical implementation, customer collaboration, and product feedback to drive adoption of AI-powered support solutions.

Forward Deployed Software Engineer at Intercom working hands-on with strategic customers to implement and customize Fin, an AI customer service agent. Role combines technical implementation, customer collaboration, and product feedback to drive adoption of AI-powered support solutions.

Senior Forward Deployed Engineer at Intercom (Fin AI) embedding with strategic customers to design, build, and implement AI-powered customer support solutions. Hands-on technical role combining customer engagement, coding, and product feedback.

Senior Forward Deployed Engineer at Intercom's Fin AI customer service platform. Works hands-on with strategic customers to design, build, and implement AI-powered customer support solutions, bridging product capabilities with business outcomes.

Senior Product Engineer at Intercom (Fin) building pricing and packaging systems for AI customer agents. Focus on pricing configuration, billing integrations, and revenue-impacting infrastructure using AI-assisted workflows.

Senior Data Scientist at Intercom's Fin AI customer agent platform. Partner with product teams to drive data-driven decisions, build data pipelines, and develop product metrics. Use AI tools like Claude Code and Cursor to accelerate analysis and insights.

Senior Software Engineer at Intercom building backend and frontend systems for Fin, an AI customer agent platform. Work with Ruby, AWS, and machine learning infrastructure serving millions of users daily.

Senior Engineering Manager leading the Developer Experience Platform team at Intercom/Fin. Responsible for CI/CD, build infrastructure, and developer tooling that enables 250+ daily deployments. Focus on shipping velocity, AI-assisted workflows, and platform reliability.

Senior Product Engineer at Intercom building backend and frontend systems for Fin, an AI customer agent platform. Focus on scaling infrastructure, Ruby development, and cross-functional collaboration with product and design teams.

Senior Product Engineer at Intercom building backend and frontend systems for Fin, an AI customer agent platform. Focus on scaling infrastructure, messenger features, rule matching, and machine learning integrations using Ruby and AWS.

Senior Analytics Engineer at Intercom (Fin AI) building data pipelines and analytics infrastructure for AI customer service products. Focus on ETL, data modeling, and supporting ML experimentation and feature measurement.

Senior Solutions Architect at Fin (Intercom's AI customer agent company) advising customers on integrating and deploying AI-powered customer support. Combines technical expertise in APIs, integrations, and LLM automation with customer success focus.

Senior Solutions Engineer at Intercom (Fin AI) delivering pre-sales technical expertise and POCs for AI-powered customer support platform. Manages customer discovery, value demonstrations, and cross-functional collaboration with product and engineering teams.

Partner Solutions Engineer at Intercom/Fin, the AI customer service agent company. Role focuses on technical enablement and evangelism for GSIs, services partners, and technology integrators. Requires deep AI/customer support expertise and Spanish or Portuguese fluency.

Partner Solutions Engineer at Intercom/Fin, the AI customer service agent company. Role focuses on technical enablement and evangelism for GSIs, services partners, and technology integrators. Requires deep AI/customer support expertise and Spanish or Portuguese fluency.

Senior AI Deployment Consultant at Intercom supporting certified partners in deploying Fin AI customer agent and related products. Combines technical delivery, partner enablement, and quality assurance across a scaled partner ecosystem.

Senior Customer Success Manager at Intercom (Fin AI) partnering with enterprise customers on AI agent deployment and adoption. Guides C-suite and support teams through AI-driven customer service transformation, from scoping to measurable outcomes.

Senior Customer Success Manager at Intercom (Fin AI) partnering with enterprise customers on AI agent adoption and transformation. Guides C-suite and support teams through implementation, optimization, and business outcomes for AI-driven customer service.

Scaled Customer Success Manager at Intercom (Fin AI) driving adoption of AI-powered customer support products. Manage high-volume customer engagements, design scalable onboarding playbooks, and monitor usage metrics to ensure customers extract value from Fin's AI agent and suite.

Staff/Principal Product Designer at Intercom (Fin AI) designing high-impact AI customer agent experiences. Focus on interaction design, prototyping, and pixel-perfect execution across desktop, mobile, and chat interfaces.

Senior Data Scientist at Intercom (Fin) building product analytics and data pipelines. Partner with product teams to drive evidence-based decisions through metrics, experimentation, and quantitative research on AI customer support platform.

Staff/Principal Product Designer at Intercom (Fin AI) designing high-impact AI customer agent experiences. Role focuses on interaction design, prototyping, and pixel-perfect execution across desktop, mobile, and chat interfaces.

Senior Product Designer at Intercom (Fin AI) designing high-impact product experiences for an AI customer agent platform. Role focuses on interaction design, prototyping, and pixel-perfect execution across desktop, mobile, and AI-first interfaces.

Senior Engineering Manager leading Team Billing at Intercom/Fin, responsible for billing, subscription, invoicing, and metering systems that power customer monetization and revenue operations.

Technical Support Specialist at Intercom supporting Fin, an AI customer agent platform. Role involves handling complex technical queries, debugging issues, and collaborating with product teams using AI tools daily to resolve customer support cases.

Technical Support Engineer at Intercom supporting Fin AI Customer Agent. Diagnose customer integration issues, debug complex problems, and partner with product teams to improve the platform.

Solutions Engineer at Intercom (Fin AI) for LATAM region. Conduct technical discovery, deliver pre-sales demonstrations, and design proof-of-concepts for Fin's AI customer agent platform. Requires 4+ years pre-sales experience and Portuguese fluency.

Technical Support Engineer at Intercom helping customers integrate and troubleshoot the Fin AI customer agent. Requires web development basics, API knowledge, and 1-2 years of technical support experience.

Systems Engineer at Intercom (Fin) building IT infrastructure with focus on identity management, compliance, and automation. Role involves designing cloud-based systems, integrations, and leveraging AI tools like Tines and Workato for enterprise automation.

Senior IT Systems Engineer at Intercom (Fin) building cloud-based IT infrastructure with focus on identity management, compliance, and automation. Role involves designing integrations, managing infrastructure-as-code, and leveraging AI tools like Tines and Workato.

Senior Finance Data Scientist at Intercom building predictive revenue forecasting models for usage-based SaaS. Focus on LTV frameworks, expansion propensity, and production-grade time-series systems that translate customer behavior into financial signals.

Senior Product Marketing Manager at Intercom (Fin AI Customer Agent). Own positioning and messaging for Fin's AI-first helpdesk platform, shape customer narratives, and drive go-to-market strategy across product, sales, and marketing teams.

Senior Product Marketing Manager at Intercom (Fin AI Customer Agent). Own positioning and messaging for Fin's AI-first helpdesk platform, shape customer narratives, and drive go-to-market strategy across product, sales, and marketing teams.

Solutions Engineer at Intercom (Fin AI) supporting LATAM customers. Conducts technical discovery, delivers pre-sales demonstrations, and designs proof-of-concepts for Fin's AI customer agent platform. Requires 4+ years pre-sales experience and Portuguese fluency.

Principal Product Marketing Manager at Intercom (Fin AI Customer Agent). Own competitive strategy, field narratives, and campaign messaging for an AI customer service platform. Drive GTM positioning and sales enablement across multiple buyer personas.

Senior Manager leading a Customer Campaigns & Lifecycle Marketing team at Intercom. Responsible for customer communications, product launches, and lifecycle marketing across Fin AI agent and helpdesk products. Requires 7+ years customer marketing experience and 3+ years team leadership.

IT Systems Engineer at Intercom (Fin) building cloud infrastructure, identity management, and automation. Focus on AWS, Okta, and integration platforms like Tines and Workato to solve organizational automation challenges.

Manager of Customer Support at Intercom (Fin), leading a team of ~10 support specialists and engineers. Responsible for first response times, customer satisfaction, team development, and cross-functional collaboration in a high-growth AI-first customer service platform.

Senior Product Designer at Intercom (Fin AI) focused on interaction design and pixel-perfect execution for AI-powered customer service products. Owns end-to-end design for high-impact product areas, from concept through shipping, with emphasis on craft and autonomy.

Customer Success Manager at Intercom (Fin AI) managing high-touch enterprise accounts. Drives product adoption, customer success, and expansion of AI-powered customer support solutions for global SaaS customers.

Customer Success Manager at Intercom (Fin AI) managing high-touch enterprise accounts. Drives product adoption, customer success planning, and churn mitigation for AI-powered customer support platform.

Senior Engineering Manager leading Team Billing at Intercom/Fin, responsible for billing, subscription, invoicing, and metering systems that power customer purchases and revenue recognition. Manages a full-stack team, partners with Finance and Product, and drives operational excellence for revenue-critical infrastructure.

Staff Product Engineer at Intercom's Growth team building self-serve customer acquisition and retention systems. Full-stack development with mentorship responsibilities, focusing on scaling SaaS infrastructure and optimizing conversion funnels.

Senior GTM Product Enablement Manager at Intercom (Fin), building technical education and AI fluency programs for Solutions teams. Bridges R&D and customer-facing teams to translate product innovation into scalable training and certification frameworks.

Senior Sales Strategy & Operations Manager at Intercom leading GTM strategy and commercialization for AI products. Owns cross-functional alignment between Product, Engineering, and Sales to drive successful launches of Fin's AI customer agent platform.

Staff Creative Copywriter at Intercom (Fin AI Customer Agent). Lead creative copy development across campaigns, product marketing, and brand initiatives. Mentor writers and shape messaging strategy for B2B SaaS audiences.

Manager of Relationship Managers at Intercom (Fin AI) leading a sales team across EMEA. Responsible for hiring, coaching, and scaling account managers selling AI-powered customer support solutions to mid-market SaaS customers.

Manager of Relationship Managers at Intercom leading a mid-market sales team. Responsible for hiring, coaching, and developing account managers while driving revenue growth, customer retention, and AI adoption across the customer base.

Manager of Relationship Managers at Intercom (Fin), leading a Small Business/Scale sales team. Responsible for hiring, coaching, and developing quota-carrying sales reps while driving renewals, expansion, and pipeline generation in an AI-driven customer support platform.

Manager of Relationship Managers at Intercom (Fin), leading a Small Business/Scale sales team. Responsible for hiring, coaching, and developing quota-carrying reps selling AI-powered customer support solutions, with focus on renewals, expansion, and AI adoption narratives.

Relationship Manager at Intercom (Fin) selling AI customer service platform to mid-market accounts. Own a portfolio of 85+ customers, drive expansion revenue, and partner with executives on AI-driven solutions.

Mid-Market Relationship Manager at Intercom (Fin AI) selling AI-powered customer support solutions. Manage a portfolio of fast-growing customers, drive revenue expansion through upsells and cross-sells, and partner with executives on AI-driven solutions.

Senior Social Media Strategist at Intercom (Fin AI) defining and executing organic social strategy across LinkedIn, X, YouTube and other channels. Role combines strategic planning, creative copywriting, and cross-functional collaboration to grow the AI brand's social presence.

Senior Social Media Strategist at Intercom (Fin AI) defining and executing organic social strategy across LinkedIn, X, YouTube and other channels. Role combines strategic planning, creative copywriting, and cross-functional collaboration to grow the AI brand's social presence.

Engineering Manager of Application Security at Intercom (Fin), leading a globally distributed security team. Oversee product security, SDL controls, incident response, and partner with engineering teams to ship secure software.

Engineering Manager of Application Security at Intercom (Fin), leading a globally distributed security team. Oversee product security, SDL controls, incident response, and partner with engineering teams to ship secure software.

Manager of Relationship Managers at Intercom leading a mid-market sales team. Responsible for team development, revenue targets, and guiding customers through AI adoption in customer support solutions.

Senior GTM Enablement Manager at Intercom responsible for optimizing the sales tech stack, leading cross-functional strategic projects, and operationalizing processes to scale the global sales organization. Focus on tool adoption, process efficiency, and enablement program measurement.

Senior Sales Manager at Intercom leading Continental Europe sales team. Responsible for revenue growth, team development, and go-to-market execution across mid-market and enterprise SaaS customers.

Senior Sales Strategy & Operations Manager at Intercom, a customer support AI platform. Build enterprise sales operations playbooks, optimize forecasting and reporting, and partner with sales leadership on data-driven strategy and process optimization.

Principal Engineer leading the web platform and technical strategy at Intercom (Fin AI). Owns architecture, mentors engineers, and partners with marketing, design, and analytics teams on scalability, performance, and experimentation infrastructure.

Director of Sales Strategy & Planning at Intercom (Fin AI). Leads global quota setting, incentive design, and compensation operations for sales and GTM teams. Partners with Finance, Sales, and RevOps to align compensation strategy with company growth objectives.

Relationship Manager at Intercom (Fin) managing a book of 120+ small business accounts. Focus on revenue growth, retention, upselling, and strategic account expansion for an AI customer service platform.

Senior GTM Data Analyst at Intercom (Fin) measuring top-of-funnel marketing performance. Owns reporting and analysis for brand campaigns, executive programs, and experimentation to drive awareness and engagement.

Senior People Systems Analyst at Intercom managing Workday HRIS platform. Responsibilities include system administration, process improvement, reporting, compliance, and cross-functional collaboration to optimize HR operations.

Video Editor/Videographer at Intercom creating product marketing and customer stories for Fin AI Agent. Role spans studio shoots, location filming, editing, and social content across multiple platforms.

Senior Account Manager at Intercom managing mid-market customer relationships and renewals in EMEA. Drives pipeline growth, executes strategic sales processes, and partners with customers on AI-enabled customer service solutions.

Senior Full Stack Engineer at Intercom building the company website. Focus on React/Next.js frontend, backend APIs, infrastructure (AWS, Vercel, Terraform), and performance optimization for a high-traffic marketing site.

Senior Full Stack Engineer at Intercom building the company website and marketing infrastructure. Focus on React/Next.js frontend, backend APIs, and cloud infrastructure (AWS, Vercel, Terraform).

Senior Deal Desk Manager at Intercom (Fin) leading enterprise deal strategy and governance. Owns pricing, contract structuring, and quote-to-order processes for complex SaaS deals. Partners with Sales, Finance, Product, and Legal leadership.

Professional Services Operations Manager at Intercom (Fin) supporting Solutions Engineering and Professional Services teams. Designs processes, builds dashboards, and analyzes metrics to drive operational efficiency and revenue growth in a high-growth AI SaaS company.

Principal Engineer leading the web platform and technical strategy at Intercom (Fin). Responsible for architecture, performance, and cross-functional collaboration with marketing, design, and analytics teams on growth-focused web systems.

Senior Employee Relations Business Partner at Intercom (Fin), managing complex ER cases globally, building scalable frameworks, and partnering with legal and leadership on employee relations strategy.

Senior Events Producer at Intercom (Fin) leading brand events across Europe and North America. Owns full event execution from planning through onsite delivery, managing hybrid experiences, vendor coordination, and cross-functional collaboration.

Senior People Systems Analyst at Intercom managing Workday HRIS platform. Responsibilities include system administration, process improvement, reporting, compliance, and cross-functional collaboration to optimize HR operations.